Nordictrak SE9i Resistance Issue

I have a relatively new SE9i. Worked normally out of the box for about a week. However, at one point when I was using it on the highest resistance level an issue developed. Now resistance level one is the highest resistance and level twenty four is the lowest resistance. Other than being totally 180 degrees out on resistance the elliptical operates normally. Any ideas what happened and how to resolve? Thanks in advance.


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