NordicTrack X9i Treadmill Stuck in Calibration Mode at Top - Motor Clicking

Our NordicTrack X9i Treadmill is stuck in the calibration mode at top with the incline motor clicking. I have turned it off a few times and unplugged it for 30 min or so, but it does it again when I plug it back in.

Please help!! :-)

Thank you!

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