Pro Form Endurance 720e elliptical motor question

I have a 4-year-old ProForm Endurance 720e elliptical machine. The Quick Ramp function does raise or lower; only sounds like it wants to.

The user's manual does not cover info about the following and looking for a recommendation on how to possibly adjust or reset the machine myself: Or would it require a service call from a specialist? If so, trying to decide whether the $$ for visit is worthwhile or it's out to pasture time and get a new one.

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