Issues with brand new Nordic Track Commercial 1750

I have a brand new Nordic Track 1750. When I am running at higher speeds (> 7 mph), I hear a screeching sound whenever my feet impact the deck, and it will slow down slightly. However, it sounds fine at those speeds when there is no impact on the deck, and works and sounds fine when I am walking on it at slower speeds. Any thoughts on what could be wrong? In addition, I cannot get the handgrip heart rate monitor to register anything besides zero. Anyone else have this issue? Thanks.

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